ALL YOU NEED TO KNOW ABOUT
DELIVERY AND RETURNS
Delivery
We deliver to 32 counties in Ireland using DPD couriers. The cost is 6.50 per order.
We aim to dispatch your order within three working days. Delays with your order we will contact you and advise you of a delivery date.
We also offer worldwide delivery. Just send us a message or phone the store and we will calculate the cost of postage for your order
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
As a small business the buyer is responsible for any costs associated with returns. We appreciate your understanding.
Returns Address
All returns can be posted to:
Lily Rose Boutique, 27 Friary Street, Kilkenny, R95 AW9K.
Please include your order details with your return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lilyroseboutique27@gmail.com.
Issues with your order
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Additional Shipping
Need your order delivered instead of picking it up? Or want to swap an item and have the new one posted to you? Our DPD Shipping option makes it easy and hassle-free—just add it to your cart and let us handle the rest!
Lily Rose Boutique
DPD Shipping
